Distributer Login Consumer Login Admin Login

Customer Care : +91- 8222022022

FAQ's

How do I get a new domestic connection?
IBP Gas is available for domestic use in 6kg, 12kg and 15kg capacity cylinders with our authorized distributors spread across India. To avail a new connection just fill up the enquiry form and our customer service executive will contact you with more details. The customer service executives will arrange a new connection to be delivered to your door step subject to the acceptance of the terms and conditions for the new connection.
What are the documents that I need to submit to get a new connection?
Single ID Proof is required to avail your IBP Gas domestic connection.
Why is the price of LPG Refill higher than the PSU LPG Refill?
Domestic LPG prices of the government companies are regulated by the government of India and do not reflect the realities of high crude and refined product prices. Moreover the PSU LPG refill prices are subsidized by the government through issuance of oil bonds to the public sector oil companies. This compensation is not available for private LPG marketers, hence price of LPG refill is higher than PSU LPG refill.
What are the documents that I shall receive after getting a new connection?
You shall receive a Consumer number and original subscription voucher.
What is it that I need to check when I receive my refill cylinder?
The seal of the cylinder should be intact. The safety cap should not have any cracks. You will receive a cash memo for the payment towards LPG refill.
How do I transfer my IBP Gas connection?
You are required to surrender your original subscription voucher to your distributor. The distributor shall verify the document and issue a transfer voucher to you. The transfer voucher should be produced to your new distributor who would service you and you will receive your LPG refill.
In case of assistance whom should I contact?
In case of assistance required you can get in touch with our corporate office through our number 08222022022
In case of requirement of commercial cylinders whom should I contact?
You can contact our nearest IBP Gas Dealer/Distributor or Call to 08222022022 our local marketing officers will assist you for your requirement.
How do I log a complaint?
In case of any complaints/suggestions/feedback you are welcome to contact us by sending a mail through “Contact us” or call us on our number 08222022022 during office hours .
How do I locate the nearest IBP Auto Gas dispensing station near my location?
Please use the “Outlet Locator” of our website to locate the ALDS outlet nearest to your location. Please check on the feature frequently as we are expanding our network rapidly and more stations are being added periodically.
How IBP Auto Gas is best suited for my vehicle?
IBP Auto Gas conforms to BIS 14861 and meet the highest standards for Automotive LPG. The Auto Gas supplied by IBP Gas is Blended the own Blending Plant and transported through our dedicated fleet ensuring good and consistent quality.
How is the supply of IBP Gas ? Will be there be any shortage?
IBP Gas ensures uninterrupted supplies to its customers through its network of dealers which is ably supported by the presence of the own import terminal and a dedicated logistics team. You can be rest assured that with our superior infrastructure and operations team, we are assuring the reliability of our network for your requirements.
How can I assure myself on the quantity of Auto LPG dispensed in IBP Auto Gas outlets?
The state-of-the-art dispensers of IBP Auto Gas ALDS are calibrated frequently and are stamped under the supervision of the statutory authorities. This ensures that the right quantity of LPG is dispensed at our outlets thereby resulting in better mileage and performance.
Why does the price of Auto LPG change frequently?
The price of LPG in India change as per the changes in the international prices and fluctuations in the exchange rates. Therefore the price of Auto LPG too changes frequently as per the changes in the price of LPG.
I am interested in a dealership of IBP Gas. What should I do?
Please fill up the enquiry form for ALDS/Packed LPG Dealership in our website and our customer service executives will get in touch with you at the earliest.
×